Ask first. Post later, or not at all.
You can ask as much as you like before anything is sent. Photos on WhatsApp give us enough to offer a quick indicative figure on your broken gold jewellery, and we will tell you straight if something is not worth posting. Nothing moves until you say so.
Selling with GoldPaid is done entirely by post, anywhere in the UK. There is no shop to find and no pressure at a counter, because there is no counter.
Broken is fine. We pay for the gold, not the look
A broken piece of gold jewellery holds exactly the same gold as it did when it was whole. Because GoldPaid values items on confirmed purity and weight, the damage makes no difference to your offer. We regularly buy:
- Snapped or kinked chains, necklaces and bracelets
- Rings that are bent, cracked, cut or resized beyond wearing
- Broken clasps, catches and jump rings
- Single earrings where the pair is long gone
- Lockets, pendants and charms with missing or damaged parts
- Pieces that are simply too worn or out of date to wear
There is nothing to repair, polish or match up first. If a broken piece has stones or non-gold parts, both are accounted for, see how we value gold.
How selling works here
- Start on WhatsApp. A couple of clear photos of your broken gold jewellery are enough for us to give you a quick indicative figure at no charge.
- Claim your free postage. We issue a prepaid, tracked, signed-for Royal Mail Special Delivery label, or a QR code for the Post Office.
- Post in your own time. Any padded envelope works, and there is no deadline to meet.
- Get a written valuation. Each item is weighed on calibrated scales and read by XRF spectrometry, and the itemised offer is sent to you in writing.
- Accept or walk away. Acceptance means payment by Faster Payments; declining means a free, fully tracked return.
Valued on fact, not estimate
Your valuation rests on what can actually be measured: the purity an XRF assay confirms, the weight a calibrated scale records, and the live precious-metal rate at the time of assessment. It is all shown to you in writing first. XRF testing explained covers how the assay works.
There is no "damaged" deduction. A snapped 18ct chain and an intact 18ct chain of the same weight produce the same offer. Solder at old repair joints is often a lower carat than the body of a piece, the XRF assay reads the item exactly as it is, so you are paid for precisely what is there.
Cover in transit
Royal Mail Special Delivery cover may be available up to £2,500 depending on the postal method and cover level used. The prepaid label is Royal Mail Special Delivery Guaranteed: full tracking, a signature on delivery, arranged with that cover per parcel. Higher-value items are no problem, but please message us first so the cover and the packing approach match the value. Postage and insurance explains it fully.
If the offer is not for you
Then nothing happens except a free return. We send your items back by tracked, insured post at our cost, with no fee for declining and no follow-up. A valuation is only worth having if you can turn it down freely, so you can. See what happens if I decline the offer.
Who this helps
This suits anyone holding on to broken gold because it "is not worth getting fixed", and it usually is not, but it is still worth real money as metal. It also helps people who have inherited damaged pieces, and anyone who has been told by a high-street shop that broken jewellery is "only scrap" and offered a poor figure for it.
Payment, once you accept
When you say yes to the written offer, GoldPaid pays by Faster Payments bank transfer to your nominated account. You give those details only at the point you accept, never as a condition of getting an offer.
Why this is a calmer way to sell
Three things make GoldPaid a steadier route than a counter sale. You see a measured valuation in writing, not a verbal estimate. You decide at home, with nobody waiting. And if you decline, the return is free, tracked and insured, so obtaining the valuation costs you nothing.
Common questions
Do I need to get the jewellery repaired before selling?
No. There is no point. We buy for the metal content, so repairs would only cost you money without changing the offer. Send broken pieces exactly as they are.
What about a broken ring with a stone still in it?
Send it as it is. The gold is XRF-assayed and weighed, and any stones are assessed separately in-house. Both the metal and the stones are accounted for in your written offer.
What if I decline the offer?
Everything is returned to you free of charge by tracked, insured Royal Mail post. There is no fee for declining and no follow-up pressure.