Frequently asked questions

No. Ask anything first and send photos on WhatsApp for a rough estimate. You only post if you choose to, and even then there is no obligation to accept the offer.

Message GoldPaid on WhatsApp or call. We send a free Royal Mail Special Delivery label. No printer? We send a QR code you show at the Post Office counter.

It travels on Royal Mail Special Delivery Guaranteed, tracked and signed for. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post. If your items may be worth more than that, message us first and we split them across more than one prepaid label at no charge. Until we sign for it the parcel is yours and travels at your risk, so if it is lost or damaged the Royal Mail claim is made by you as the sender, even though we paid for the label. Keep your proof-of-postage receipt; we check tracking with you, supply the label details and walk you through the claim.

Every item is weighed and tested by XRF spectrometry at our Bristol office. Your offer is built from confirmed purity, accurate weight and the live precious-metal market, and you see it all in a written breakdown before deciding.

Once you accept your written offer, payment is made by bank transfer using Faster Payments, directly to your account. We aim to send payment within one working hour of your acceptance, and our working hours are 8am to 9pm, every day. Faster Payments run at weekends, so a Saturday acceptance is not held until Monday. Very occasionally a bank’s own cut-off delays arrival until the next morning. GoldPaid never pays in cash, at any value.

Everything is returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee for declining and no follow-up pressure.

No. GoldPaid is a UK-wide postal service with no branches. Everything is done by post.

Yes. A few clear photos on WhatsApp let us give you a rough estimate before anything is sent.

Gold, silver, platinum and palladium in almost any form and condition, jewellery, scrap, coins, bullion, dental gold, diamond pieces. We do not buy gold-plated, gold-filled or rolled-gold items as precious metal, and costume jewellery is not bought from individual sellers. If you are unsure what a piece is, send a photo on WhatsApp first and we will tell you before you spend the postage. Bulk costume jewellery is bought only from charity shops, through the charity service; the full consumer list is on the what we buy page.

Posting gold on a tracked, signed-for service is a routine process used by jewellers and dealers every day. See is it safe to post gold? for the full detail and a packing checklist.

We aim for the money to reach your bank within 24 hours of posting. We use Royal Mail Special Delivery Guaranteed, test your items promptly on receipt, and aim to pay by Faster Payments within one working hour of your acceptance. The 24-hour target is an aim, not a guarantee: it depends on posting before the local cut-off, the applicable working-day delivery service, prompt acceptance, completed identity checks and bank processing.

No, and be wary of anyone who does. Photos give a rough estimate only. Your firm offer is set after an XRF assay confirms the purity and weight of your specific items.

Yes. Every seller sends a photograph of a UK passport or driving licence, whatever the parcel is worth. There is no threshold and no exceptions, which is the point: because it applies to everyone, the request is never a comment on you. It is GoldPaid’s own practice for identity and ownership checking rather than a legal obligation: GoldPaid pays by bank transfer only and handles no cash, so it is not an HMRC-registered high value dealer. We tell you at the start rather than after your items have arrived. The full position is on payments, cash and money laundering rules.

The written offer is dated and holds for a limited time, because metal prices move; if it lapses before you decide, it is re-run at the day’s rate. Nothing is melted before you accept: your items are weighed and XRF-assayed, the written itemised offer is sent, and the parcel sits intact until you answer it. You can forward the written valuation to anyone else who needs to see it.

Yes. You may accept part of a parcel and decline the rest. There is no minimum acceptance and no penalty for splitting it, so keeping two pieces and selling the other fourteen is a normal thing to do in one transaction. Anything you decline comes back free of charge on the same tracked, signed-for service.

Your parcel is signed for on arrival and opened at our Bristol office, where the contents are checked against the description you gave when you asked for the label, and each item is weighed and XRF-tested. If the count does not match, we tell you the same day. The full procedure, including what happens if a parcel is lost in transit, is on complaints.

Acceptance of a written offer is an outright sale, and once metal reaches a refiner it cannot be reversed. That is true of every outright buyer, and it is why nothing is melted until you accept and why nobody chases you for an answer: if the dated offer lapses, it is re-run at the day’s rate. If you have accepted and something is wrong, tell us straight away on 07944 014111 and we will tell you plainly what can still be done. A paid XRF report is different: that is a service with a 14-day cancellation right, set out on the XRF-pack terms.

No one regulates gold buying in the UK as an activity, and any buyer claiming to be regulated for it is worth a second look. GoldPaid is the trading name of GOLDPAID LTD, registered in England and Wales. GoldPaid is not authorised or regulated by the FCA, and it is not an HMRC-registered high value dealer because it pays by bank transfer only and handles no cash. GoldPaid is on the ICO data protection register as registration ZC214216, with Rocco Clayfield as data controller, trading as GoldPaid. GoldPaid displays the statutory Dealer’s Notice required by the Hallmarking Act 1973. All of that is set out with the sources on payments, cash and money laundering rules.

We collect what is needed to send the label, value the items and pay you. A completed purchase is held for at least six years, because a limited company has to keep its accounting records that long. A label request that never became a parcel is an enquiry rather than an accounting record, and our retention limit for enquiries is twelve months. Ask us to delete what we hold sooner and we will do it and confirm. The detail is in the privacy policy.