How to reach us
WhatsApp, photo first
Send a few clear photos for a quick indicative figure before anything leaves your hands.
Send a photo on WhatsAppCall us
Prefer to talk it through? Call and we will explain exactly how it works for your items.
07944 014111Contact hours. We answer WhatsApp messages and calls from 8am to 9pm, 7 days a week, evenings and weekends included. One number, 07944 014111, takes both calls and WhatsApp, so you can reach a real person well outside the usual nine-to-five.
Prefer email, or not on WhatsApp? Write to goldpaiduk@gmail.com and we will reply within our contact hours. You can attach photos to an email just as easily as to a WhatsApp message.
Where we are. GOLDPAID LTD, Unit 217, Bristol Business Centre, 179 Whiteladies Road, Clifton, Bristol BS8 2AG. GoldPaid works from this office: parcels are signed for, opened and tested here. It is not a shop and is not open to visitors, so items are only received by prepaid tracked label, never by drop-off. It is also the address on your label, so you know where your parcel is going before you post it.
Company details. GoldPaid is the trading name of GOLDPAID LTD, registered in England and Wales, incorporated on 5 August 2026. The registered office recorded at Companies House is 179 Whiteladies Road, Clifton, Bristol BS8 2AG. ICO registration ZC214216 is held by Rocco Clayfield personally, as data controller, with GoldPaid as a trading name; it is not held by GOLDPAID LTD. Who runs the company and how to check it is on about GoldPaid.
What to expect when you get in touch
You can ask anything: what we buy, how the label works, how items are valued, what happens if you decline. Send a photo and we will give you a quick indicative figure. When you are ready, we send a free Royal Mail Special Delivery label. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post. There is no obligation at any point.
Common questions
Can I just ask a question without committing to anything?
Yes. Message us on WhatsApp or call. Ask anything, send a photo for a quick indicative figure, and only request a label if and when you want to.
Do I need to visit a shop?
No. GoldPaid is a UK-wide postal service. It works from an office in Bristol, where parcels are signed for, opened and tested, but the office is not open to visitors, so you never need to travel or live near one.
What are your contact hours?
We answer WhatsApp messages and phone calls from 8am to 9pm, seven days a week, evenings and weekends included. One number, 07944 014111, takes both. Message outside those hours and we reply as soon as we are back the next morning.
Can I contact you without using WhatsApp?
Yes. Call the phone line, email goldpaiduk@gmail.com and attach your photos there, or fill in the label form below and we will reply by email. WhatsApp is the quickest route for photographs; it is never the only one.
Not the question you had? The full GoldPaid FAQ covers the rest, from postal cover and ID checks to what happens if you decline the offer.