Independent Trustpilot reviews
View our live, independent customer reviews directly on GoldPaid’s Trustpilot Profile.
Ask first. No obligation, no commitment
The first step is a question, not a parcel. Send a photo on WhatsApp or call us. We give you an honest, quick indicative figure on what you have and explain exactly how the process works for your specific items. There is no charge and no obligation, and nothing leaves your hands until you are satisfied with the answers and decide to post.
How GoldPaid is built on transparency and independent reviews
Reviews are collected and hosted independently by Trustpilot, so GoldPaid cannot edit, reorder or remove them. The thinking behind our transparent service is detailed in the founder’s note. You can assess GoldPaid both through independent Trustpilot feedback and our fully transparent process:
- How it works, the full four-step process
- How we value gold, XRF, weight, live market rate
- XRF testing explained, how items are assessed
- What happens if I decline, the free tracked return
- Is it safe to post gold?, Royal Mail Special Delivery and how to judge any buyer
- Postage and cover, what the £2,500 cover means in practice
The valuation, in plain terms
Every offer is built from three measurable facts: confirmed purity, accurate weight, and the live precious-metal market rate on the day we assess your items. There is no guesswork and no eyeballing.
- XRF assay confirms purity. X-ray fluorescence spectrometry measures the metal composition of every item to high accuracy. It is non-destructive. Nothing is scratched, filed or acid-tested.
- Calibrated weighing. Each item is weighed on calibrated scales to 0.01 of a gram. Mixed lots are separated by carat first, so 9ct never gets paid at an 18ct rate or vice versa.
- Live market rate. Your offer is priced against the live gold or silver spot price on the day we assess the items, not last week’s rate.
- Written breakdown. You receive an itemised offer showing each item, its confirmed purity and weight, the rate used and the figure. Nothing is hidden.
The decline promise. Your offer is not a commitment
If you decline the written offer, everything you sent is returned to you free of charge by tracked, signed-for Royal Mail post. There is no fee for declining, no admin charge, and no follow-up pressure. That is the whole point of seeing the written breakdown before deciding anything.
Common questions
What is GoldPaid’s Trustpilot rating?
GoldPaid has a TrustScore of 4.7 out of 5 on Trustpilot. Every review is collected and hosted independently by Trustpilot (we cannot edit, reorder or remove them) and you can read them all on our Trustpilot profile page.
How can I judge GoldPaid before sending gold?
Test the service before committing. Send a photo on WhatsApp and ask any question you like, about the XRF assay, the postal cover, the valuation method, or the free return process if you decline.
Is there independent verification of the company?
Yes. GoldPaid is a registered UK business and our full company details, complaints procedure and legal terms are published on this site. Our Trustpilot profile is independently verified by Trustpilot.
What if I decline the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee for declining and no follow-up pressure.