Our approach
- Clear, readable typography, with body text at 9:1 contrast or better
- A logical heading structure and a "skip to content" link
- Menus, links and FAQ accordions that open, close and can be moved through with the keyboard
- Descriptive text alternatives for meaningful images
- Layouts that adapt to mobile, tablet and desktop, and to zoom
The standard we work to is WCAG 2.2 level AA. The site has not been independently audited against it, so we do not claim full conformance. If any part of the site is hard to use, we want to know, because that is how it gets fixed.
What we know is not right yet
We reviewed every page on this site on 2 September 2026 and found a number of things that fall short of the standard above. They are listed here rather than left for you to discover.
- Some links on our darker background panels, and the small print beside the phone number, are not yet high-contrast enough to be comfortable for everyone.
- On a handful of pages a wide table can force sideways scrolling on a small phone, and the locations page does the same on a narrow screen.
- Closing a menu with the Escape key returns you to the top of the page rather than to the button you opened it with.
- The frequently asked questions open and close correctly with a keyboard, but they are not marked up as headings, so a screen reader cannot jump from one question to the next.
- Some links that open in a new tab do not say so before you follow them.
Last reviewed: 2 September 2026. We aim to reply to accessibility reports within two working days, and we will tell you what we can fix and when, rather than only that we have received it.
The site was reviewed again on 9 September 2026 and further problems were found, mainly around text resizing at very small screen widths, keyboard focus handling in the mobile menu, and the contrast of some form fields. They are being fixed, and this list is updated as each one is closed rather than when the work is finished.
Telling us about a problem
If you come across an accessibility barrier on this site, contact GoldPaid by WhatsApp or by phone on 07944 014111, or by email to goldpaiduk@gmail.com. Tell us the page and what went wrong, and we will do our best to put it right and to help you complete what you were trying to do.
Common questions
How do I report an accessibility problem?
Contact GoldPaid by WhatsApp, phone or email with the page address and a description of the issue. We will work to fix it and to help you with whatever you were trying to do in the meantime.
Not the question you had? The full GoldPaid FAQ covers the rest, from postal cover and ID checks to what happens if you decline the offer.