Ask before you post, always
You never have to commit to anything to start. Message us on WhatsApp or call, tell us roughly what you have, and send a few clear photos for a quick indicative figure. Nothing leaves your hands until you decide it should, and there is no obligation even then.
GoldPaid is a UK-wide postal gold and silver buying service. Wherever you are, you sell broken gold jewellery by post with a free tracked Royal Mail label. There is no shop to visit and no counter pressure.
Broken is fine. We pay for the gold, not the look
A broken piece of gold jewellery holds exactly the same gold as it did when it was whole. Because GoldPaid values items on confirmed purity and weight, the damage makes no difference to your offer. We regularly buy:
- Snapped or kinked chains, necklaces and bracelets
- Rings that are bent, cracked, cut or resized beyond wearing
- Broken clasps, catches and jump rings
- Single earrings where the pair is long gone
- Lockets, pendants and charms with missing or damaged parts
- Pieces that are simply too worn or out of date to wear
There is nothing to repair, polish or match up first. If a broken piece has stones or non-gold parts, both are accounted for, see how we value gold.
How it works
- Ask first and send photos. Message us on WhatsApp with photos of your broken gold jewellery for a quick indicative figure. Ask anything; there is no charge and no obligation.
- Request a prepaid Royal Mail label. We send a free Royal Mail Special Delivery label, tracked and signed for, usually within 30 minutes during working hours. No printer? We send a QR code for the Post Office counter.
- Post it when you are ready. Use any padded envelope. There is no deadline and no pressure.
- Receive a no-obligation valuation. Every item is weighed on calibrated scales and tested by XRF spectrometry. You get a written, itemised offer, usually on the working day your parcel arrives, showing purity, weight, the rate used and the figure.
- Accept or decline. Accept and you are paid by bank transfer via Faster Payments. Decline and everything is returned free of charge by tracked, signed-for post.
How we value what you send
Every offer is built from three measurable facts: confirmed purity, accurate weight, and the live precious-metal market rate on the day we assess your items. You see each figure in a written breakdown before you decide anything. See how we value gold and XRF testing explained for the full method.
There is no "damaged" deduction. A snapped 18ct chain and an intact 18ct chain of the same weight produce the same offer. Solder at old repair joints is often a lower carat than the body of a piece, the XRF assay reads the item exactly as it is, so you are paid for precisely what is there.
Cover in transit
Your parcel travels on Royal Mail Special Delivery, and Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. The prepaid label is Royal Mail Special Delivery Guaranteed: full tracking, a signature on delivery, arranged with that cover per parcel. Higher-value items are no problem, but please message us first so the cover and the packing approach match the value. Postage and cover explains it fully.
If the offer is not for you
Then nothing happens except a free return. We send your items back by tracked, signed-for post at our cost, with no fee for declining and no follow-up. A valuation is only worth having if you can turn it down freely, so you can. See what happens if I decline the offer.
Who this helps
Most broken gold sits in a drawer because it "is not worth getting fixed". Usually that is true, and it is still worth real money as metal. The same goes for damaged pieces that arrived with an inheritance, and for anyone told at a high-street counter that broken jewellery is "only scrap" and offered a poor figure for it. And if you have read stories about postal buyers paying a fraction of what items are worth, that is exactly what the written, itemised offer is for: you see the weight, the carat and the rate used before anything is final, and the free tracked return is there if the figure does not stack up.
Payment, once you accept
When you say yes to the written offer, GoldPaid pays by Faster Payments bank transfer within one working hour of acceptance, to your nominated account. You give those details only at the point you accept, never as a condition of getting an offer.
Why this is a calmer way to sell
Three things make GoldPaid a steadier route than a counter sale. You see a measured valuation in writing, not a verbal estimate. You decide at home, with nobody waiting. And if you decline, the return is free, tracked and signed for, so obtaining the valuation costs you nothing.
Common questions
Do I need to get the jewellery repaired before selling?
No. There is no point. We buy for the metal content, so repairs would only cost you money without changing the offer. Send broken pieces exactly as they are.
What about a broken ring with a stone still in it?
Send it as it is. The gold is XRF-assayed and weighed, and any stones are assessed separately in-house. Both the metal and the stones are accounted for in your written offer.
What if I decline the offer?
Everything is returned to you free of charge by tracked, signed-for Royal Mail post. There is no fee for declining and no follow-up pressure.
How long does the whole process take?
Typically a day or two in the post each way. Parcels are usually assessed on the working day they arrive, with the written offer following the same day. If you accept, payment is sent by Faster Payments within one working hour of acceptance.
How do I know the offer is fair?
The written offer itemises every piece: the confirmed carat, the weight in grams, the per-gram rate used and the resulting figure. Because the rate is stated rather than hidden, you can check it against the day’s gold price or any other buyer’s published rates before you decide. If it does not stack up, decline and everything comes back free of charge.
Request a free prepaid Royal Mail label
Tell us where to send it. The label arrives by email, usually within about 30 minutes during working hours. Requesting one commits you to nothing: you get a written offer after the XRF assay, and if you decline, your items come back to you free.
Would you rather ask a question first, or send a photo? Message us on WhatsApp . It is the fastest way to get a sense of what something is worth before you post anything.