About these terms
These terms govern the service provided by GOLDPAID LTD (registered in England and Wales), which trades as GoldPaid. The company was founded by Rocco Clayfield, who is its director, and its registered office is 179 Whiteladies Road, Clifton, Bristol BS8 2AG, as recorded at Companies House. GoldPaid works from its office at Unit 217, Bristol Business Centre, 179 Whiteladies Road, Clifton, Bristol BS8 2AG, where parcels are signed for, opened and tested. It is not a shop and is not open to visitors, and items are only received by prepaid tracked label, never by unarranged drop-off. These terms are reviewed and updated as the service changes, and the date of the current version is shown at the end of these terms. By asking for a valuation, requesting a prepaid label, or posting items to GoldPaid, you agree to these terms.
The service
- GoldPaid is a UK-wide postal buyer of gold, silver, platinum and palladium items. There is no shop or branch to visit.
- You may ask questions and send photos before posting. Any indication given from a photo is a rough estimate only and is not a binding offer.
- GoldPaid provides a prepaid Royal Mail Special Delivery label for you to send your items. You should keep your proof of postage receipt.
- On arrival, parcels are signed for and opened at GoldPaid’s Bristol office, where each item is weighed and tested by XRF spectrometry. You receive a dated, written, itemised offer, which holds for a limited time and is re-run at the day’s rate if it lapses.
Who can use the service
You must be at least 18 years old and resident in the United Kingdom to use the service. You may only send items that you own outright, or that you are authorised by the owner to sell.
The offer, acceptance and payment
The written offer is based on the confirmed purity and weight of your specific items and the live precious-metal market at the time of assessment. There is no obligation to accept. If you accept, ownership of the items passes to GoldPaid and payment is made by bank transfer (Faster Payments) to the account you provide. If you decline, your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery.
Changing your mind
You can change your mind at any point before you accept an offer, and your items are returned to you free of charge. Once you have accepted an offer and GoldPaid has paid you, the sale is complete and ownership has passed to GoldPaid.
Ownership and identity
You confirm that you own the items you send, or are authorised to sell them. GoldPaid pays by bank transfer only and handles no cash, so it is not registered with HMRC as a high value dealer and is not supervised for anti-money-laundering purposes. As a matter of its own practice, not a regulatory obligation, it carries out identity and ownership checks on every transaction, asks every seller for photo ID, and may decline to proceed where it is unable to satisfy those checks.
Postage, cover and risk
Parcels are sent on Royal Mail Special Delivery Guaranteed, tracked and signed for. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post. While your items are travelling to us they remain your property and they travel at your risk. If a parcel is lost or damaged in transit, the remedy is a compensation claim to Royal Mail, and that claim is made by the sender, which is you, using your proof of postage. The cover level on the label is a ceiling set by Royal Mail, not a valuation of your items: it may be less than they are worth, Royal Mail decides every claim on its own terms, and GoldPaid does not underwrite the difference. GoldPaid will give you the tracking history and any record it holds, and will help you make the claim. This is why we ask you to post at a staffed Post Office counter and keep the receipt. Please tell us before posting if you believe a parcel is worth more than the cover level for its label, so the value can be split across more than one prepaid label, each with its own tracking number. Where a parcel is sent above its cover level, any Royal Mail compensation remains capped at that cover level. Keep your proof of postage; it is required for any compensation claim. See the postage and cover page.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to that, GoldPaid’s liability to you in connection with the service is limited to the amount of the written offer made for the items concerned or, where no offer had yet been made, to the market value of the metal content of those items on the date of the loss. Nothing in this clause limits your rights under the Consumer Rights Act 2015. These terms are governed by the law of England & Wales.
Version and date
This is the version of these terms dated 28 September 2026. It applies to items posted to GoldPaid from that date. If you need to know which version applied on the day you posted your items, ask us and we will tell you.
Common questions
Is the photo valuation a binding offer?
No. Anything indicated from a photo is a rough estimate only. Your binding written offer is made after the items are weighed and XRF-assayed.
When does ownership of my items pass to GoldPaid?
Only if and when you accept the written offer. Until then the items remain yours, and if you decline they are returned to you free of charge.
Not the question you had? The full GoldPaid FAQ covers the rest, from postal cover and ID checks to what happens if you decline the offer.