The label we send you
When you request a label by WhatsApp, phone or the contact form, we send you a Royal Mail Special Delivery Guaranteed label. It is prepaid. There is no cost to you, and no pack to wait for. Print it at home, or ask us for a QR code you can show at the Post Office counter if you do not have a printer.
You can use any packaging you already have: a padded envelope or a small box is fine. Wrap items so they cannot move or be felt through the packaging, seal it well, and hand it in at any Post Office.
What Special Delivery cover means
Royal Mail Special Delivery Guaranteed is a fully tracked, signed-for service, and it is the service carried by the free prepaid label sent to everyone selling gold to GoldPaid by post. Your parcel travels on Royal Mail Special Delivery, and Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. That cover applies the whole way, from the moment it is scanned in at the Post Office counter, to the moment it is signed for at our premises.
Sending items worth more than £2,500
If you believe your items are worth more than £2,500, message us before you post. Send photos and a rough weight on WhatsApp, or call 07944 014111, and we will give you an indicative figure first. Where the likely value is above £2,500, we split the consignment across two or more parcels, each with its own prepaid Special Delivery label, its own tracking number and its own cover, so no single parcel exceeds the cover it travels under. The extra labels cost you nothing.
You post the parcels separately, on the same day or on consecutive days, and we confirm each arrival as it is signed for. Your items are then assessed together and you receive one combined written offer. If you decline, the return journey is arranged the same way, split so every parcel stays within its own cover. Please do not send a single parcel worth more than the cover arranged for it.
If a parcel is delayed or lost
Special Delivery is a guaranteed service and lost parcels are very rare, but if a parcel does not arrive when expected, contact us straight away. We track it from our side, and if Royal Mail cannot locate it we help you through the Royal Mail compensation claim using your proof of postage and the item details you sent us. You are never left to deal with it alone.
Common questions
Is my parcel tracked and signed for the whole way?
Yes. The parcel is tracked from the moment it is scanned in at the Post Office counter until it is signed for at our premises, and a signature is required on delivery.
What if I don't have a printer?
Tell us when you request your label and we will send a QR code you can show at the Post Office counter. They print the label for you.
Can I use my own packaging?
Yes. Any padded envelope or small box is fine. Wrap items so they cannot move or be felt through the packaging, and seal it securely.
Why does the proof of postage matter?
It is your evidence that the parcel entered the Royal Mail network. Keep it safe until your sale is complete. It is required for any compensation claim.
What postal cover applies when posting gold in the UK?
Royal Mail Special Delivery Guaranteed offers compensation cover that may be available up to £2,500 per parcel depending on the postal method and cover level used. GoldPaid confirms the right option before you post. Parcels worth more than £2,500 should be split across multiple labels or sent through a specialist insured courier. GoldPaid splits high-value consignments at no charge and confirms each tracking number before posting.
Request a free prepaid Royal Mail label
Tell us where to send it. The label arrives by email, usually within about 30 minutes during working hours. Requesting one commits you to nothing: you get a written offer after the XRF assay, and if you decline, your items come back to you free.
Would you rather ask a question first, or send a photo? Message us on WhatsApp . It is the fastest way to get a sense of what something is worth before you post anything.