How your parcel is posted and covered

How to post your parcel, step by step

1. Request your free label. WhatsApp, phone or use the contact form to request a free Royal Mail Special Delivery label. We send a label, or a QR code for the Post Office counter if you have no printer.
2. Wrap your items. Use any padded envelope or small box. Wrap items so they cannot move or be felt through the packaging. Seal it well.
3. Post at any Post Office. Hand it in at a Post Office counter and keep your proof of postage receipt. The parcel is tracked and signed for, and Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. Is it safe to post gold? covers the checks worth making first.
4. Track your parcel. You can track the parcel via the Royal Mail website using the tracking number on your receipt. GoldPaid will message you on arrival.

What cover applies and how it works

The label we send you

When you request a label by WhatsApp, phone or the contact form, we send you a Royal Mail Special Delivery Guaranteed label. It is prepaid. There is no cost to you, and no pack to wait for. Print it at home, or ask us for a QR code you can show at the Post Office counter if you do not have a printer.

You can use any packaging you already have: a padded envelope or a small box is fine. Wrap items so they cannot move or be felt through the packaging, seal it well, and hand it in at any Post Office.

What Special Delivery cover means

Royal Mail Special Delivery Guaranteed is a tracked, signed-for service, and it is the service on the free prepaid label sent to everyone selling gold to GoldPaid by post. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post, and if the lot is worth more than that, we send more than one label at no charge so the value is spread across separate parcels. Royal Mail provides a compensation scheme, not insurance, and GoldPaid is not an insurer and does not sell or arrange insurance. Royal Mail’s compensation policy for loss pays nothing for money or jewellery unless it was sent by Special Delivery Guaranteed, and a claim needs evidence of posting. Your items remain yours while they travel, and GoldPaid’s normal claims process is sender-led, so you make the enquiry or claim with our help, using your Post Office receipt, even though GoldPaid paid for the label. You are not left to work it out alone: we check the tracking with you, confirm whether the parcel reached us, supply our records and the label and consignment details, and walk you through Royal Mail’s claim form. Any claim is decided by Royal Mail on its own terms.

The three cover levels, plainly. Special Delivery Guaranteed by 1pm is sold at three compensation levels: £750 as standard (included in the base price), £1,000 and £2,500 (Royal Mail, checked 11 September 2026). On a label you buy yourself, the two higher levels cost more at the counter. On the free prepaid label GoldPaid sends you, the level is already set and already paid for before the label reaches you, so you pay nothing at the counter whichever level applies. The level is chosen for the value of your parcel and confirmed with you first (WhatsApp, email or the form’s description) before the label is issued. Nothing is left to guesswork or to the counter clerk.

Sending items worth more than £2,500

If you believe your items are worth more than £2,500, message us before you post. Send photos and a rough weight on WhatsApp, or call 07944 014111, and we will give you a rough estimate first. Where the likely value is above £2,500, we split the consignment across two or more parcels, each with its own prepaid Special Delivery label, its own tracking number and its own cover level, confirmed with you before any label is issued. The extra labels cost you nothing.

You post the parcels separately, on the same day or on consecutive days, and we confirm each arrival as it is signed for. Your items are then assessed together and you receive one combined written offer. If you decline, the return journey is arranged the same way, split so no single parcel is sent above the cover level set on its own label. Please do not send a single parcel worth more than the cover arranged for it.

If a parcel is delayed or lost

If a parcel does not arrive when expected, contact us straight away. We check the tracking with you and confirm whether it has reached us. One thing worth knowing before rather than after: the parcel is your property and travels at your risk until we sign for it, and our normal claims process is sender-led: if Royal Mail cannot locate it, you submit the enquiry and claim with our assistance, even though we paid for the label. The claim needs the proof-of-postage receipt from the counter, which is why we ask you to post at a staffed counter and keep it. We supply our records, the label and consignment details and the item description you gave us, and walk you through the Royal Mail claim step by step. The full process is set out in what happens if Royal Mail loses your gold parcel. You are never left to deal with it alone.

Common questions