How we handle your parcel

Where your parcel goes

Your prepaid label is addressed to GOLDPAID LTD, Unit 217, Bristol Business Centre, 179 Whiteladies Road, Clifton, Bristol BS8 2AG. That is GoldPaid’s staffed office. It is not a shop and customers are not seen there. (The registered office recorded at Companies House is 179 Whiteladies Road, Clifton, Bristol BS8 2AG.) Your parcel is signed for on arrival and opened at the office, where each item is weighed and XRF-tested before the written offer is sent.

Every step, documented

1. Arrival. Your parcel is signed for on arrival and opened at our Bristol office. We check the contents against the description you gave when you requested your label and message you to confirm what arrived. Nothing is processed anonymously.
2. Kept separate. Items are held securely and remain identifiable as yours throughout. They are not pooled with other sellers' items before assessment.
3. Assessment. Each item is weighed and tested by XRF spectrometry. We record the results and prepare your written breakdown.
4. Your offer. We send your offer in writing: the purity, the weight, the rate and the figure. It is dated and holds for a limited time, because metal prices move; if it lapses, it is re-run at the day’s rate. Nobody chases you for an answer.
5. If you accept. We aim to pay by Faster Payments, directly to your bank account, within one working hour of your acceptance.
6. If you decline. Everything is returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. No fees, no questions.

What proof do I get at each step?

• Proof of postage. Yours from the Post Office. Keep it until you have been paid, or the return has arrived.
• Royal Mail delivery scan. Confirms the parcel reached us and who signed for it.
• Arrival message. A same-day WhatsApp or email from us confirming the count and matching it against the description you gave when the label was requested.
• Written itemised offer. Item, purity, weight, rate, figure. The maths is on the document.

You never have to ask for any of them. Together they let you trace what happened to your parcel between your Post Office counter and your bank account, which is what a chain of custody means.

Identity and ownership

We carry out identity and ownership checks on every transaction. That is our own practice, not a regulatory obligation: we pay by bank transfer only and handle no cash, so we are not supervised for anti-money-laundering purposes. Photo ID is required from every seller, whatever the parcel is worth. This protects honest sellers: it means stolen goods are far harder to move, it means your transaction is properly recorded, and because it applies to everyone nobody need read the request as suspicion of them. We tell you upfront, before you post.

What happens to my gold after I accept the offer?

The timeline is straightforward. Once you have accepted and payment has left us by Faster Payments, your pieces stay separate and marked as yours until they are packed with other accepted lots for a UK refiner, typically within one to five working days. Lots are boxed with the itemised paperwork, sent to the refiner by tracked secure carrier, and refined to fine gold or silver on the refiner’s own schedule. Because the price was set before dispatch, nothing that happens after acceptance changes what you were paid.

One honest window worth stating: if you accept and want to reverse the sale, tell us immediately on WhatsApp or by phone on 07944 014111. While your pieces are still kept separate as yours, they can usually be returned; once a lot has been packed and sent to the refiner, recovery of a specific item may not be possible; once metal has been melted at the refiner, it cannot. See change your mind after accepting for the full picture.

Do I get a certificate or written record of the sale?

• Emailed automatically on payment. The written record lands in the same inbox as the offer.
• Available on request afterwards. Message us on WhatsApp or email goldpaiduk@gmail.com; a copy is reissued within one working day.
• Retained on our side. A completed purchase is part of GOLDPAID LTD’s accounting records, which are kept for at least six years from the end of the company financial year the sale falls in, as GOV.UK requires.
• What it shows. The date, item list with assayed purity and weight, the figure for each item, the total offer, your written acceptance and the Faster Payments transfer reference.

For probate, the written record shows what the items sold for and when, which the estate accounts need. It is not a valuation at the date of death: GOV.UK asks executors to value jewellery at what it would have sold for on that date, and for signed, antique or high-value pieces an independent valuer is the safer basis. See probate and inheritance for how the two documents differ.

Your data

We only collect what we need to complete your sale and meet our legal obligations. Your contact details, your bank details to pay you, and the transaction record. We explain exactly how this is handled, and how long it is kept, in our privacy policy.

Common questions