Security and safety

Your parcel in transit

Every parcel travels on Royal Mail Special Delivery Guaranteed, tracked and signed for. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post, and a larger lot can be split across more than one prepaid label at no charge. Keep your proof of postage receipt; it is your evidence the parcel entered the network. The full detail is on postage and cover, and is it safe to post gold? has a practical packing checklist.

Your items once they arrive

Your parcel is signed for on arrival and opened at our Bristol office, where each item is weighed and XRF-tested, and your items are kept identifiable as yours throughout. Items are not pooled with other sellers’ items before assessment. The full chain of custody is on how we handle your parcel.

Identity, ownership and your data

GoldPaid pays by bank transfer only and handles no cash, so it is not supervised for anti-money-laundering purposes. As a matter of its own practice, not a regulatory obligation, it carries out identity and ownership checks on every transaction and asks every seller for photo ID, which protects honest sellers. We collect only the personal information we need, and handle it as set out in the privacy policy. Those checks are our own practice rather than a regime we are supervised under: GoldPaid pays by bank transfer only and handles no cash, so it sits outside HMRC high value dealer scope. Payments, cash and money laundering rules sets out exactly what we do and do not hold, with the sources.

Common questions