Rough estimates where possible; your final offer follows inspection.
No obligation. Free tracked return if you decline. We aim to pay within one working hour of acceptance.
GoldPaid is a UK-wide postal gold and silver buying service, and you sell from Norwich by post: no shop visit, no pressure. Ask your questions first, send photos on WhatsApp, post with a free tracked Royal Mail Special Delivery label when you are ready, and decide only after you have seen a written offer.
Send a photo on WhatsApp for a rough estimate where possible, or arrange to post your items for assessment. We confirm our purchase offer after inspection, and you decide whether to accept. Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market.
Free Special Delivery label, usually within 30 minutesPurity tested in-house by X-ray (XRF)
Checked against the sources listed on this page on .
Do I need to visit a shop in Norwich?Not at all. The whole service is postal. We send you a prepaid Royal Mail Special Delivery label by email, and you post your items at any Post Office in Norwich (or anywhere else in the UK). There is no GoldPaid shopfront to travel to.
Please send us photos on WhatsApp, and we will help you.
Send photos of your items and any hallmarks. We give a rough estimate where possible; your final offer follows inspection. You do not need to arrange postage to ask us a question.
We arrange postage with you after our conversation.
Before you post
The questions people ask before they send anything, answered here rather than at the end of the page.
Can I ask first?
Yes. WhatsApp a photo to 07944 014111, 8am to 9pm, every day, and we reply with an idea of what it is worth. Nothing is posted until you decide.
Is it safe to post?
Your parcel travels by Royal Mail Special Delivery, tracked and signed for. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post.
How is it tested?
Your parcel is signed for on arrival and opened at our Bristol office, where each item is weighed and tested with an XRF analyser, an X-ray test that reads the metal without marking it. Your written offer lists each piece with its weight, purity and figure.
What if I say no?
We return everything by Royal Mail Special Delivery at our cost. Saying no costs you nothing.
When am I paid?
Only if you accept the written offer. We aim for the money to reach your bank within 24 hours of posting. We use Royal Mail Special Delivery Guaranteed, test your items promptly on receipt, and aim to pay by Faster Payments within one working hour of your acceptance. The 24-hour target is an aim, not a guarantee: it depends on posting before the local cut-off, the applicable working-day delivery service, prompt acceptance, completed identity checks and bank processing.
How long does an offer last?
Each written offer is dated and holds for a limited time, because metal prices move. If it lapses, we re-run it at that day’s rate.
Who am I dealing with?
GOLDPAID LTD, registered in England and Wales, run by founder Rocco Clayfield. Our office is at Unit 217, Bristol Business Centre, 179 Whiteladies Road, Clifton, Bristol BS8 2AG. We are postal only, so there is no counter to visit. Before we pay, we ask every seller for a photo of their passport or driving licence.
Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market.
Norwich's early assay office and the gold in Norwich Castle
Norwich was once an English assay town, but its office closed in 1702, the earliest closure among the historic offices, well before those at Exeter, Newcastle, York or Chester. A Norwich hallmark therefore belongs to silver more than three centuries old.
Norwich Castle, now a museum and art gallery, includes jewellery and silverware in its fine art collection. In May 2025 it acquired the West Norfolk Hoard, reported by the BBC as the largest Anglo-Saxon gold coin hoard, made up of 132 gold coins and four gold objects from around AD 610. The museum also holds a tubular gold torc from the Snettisham Hoard.
For most sellers in Norfolk, the practical message is that office marks vary. Later pieces carry the marks of whichever office tested them, and none of that changes how the metal is valued. Gold and silver are assessed on the standard shown in the hallmark, or on a test if there is no mark, and on the weight.
How selling gold from Norwich by post works
GoldPaid serves customers in Norwich by post using a prepaid Royal Mail label. You do not need to visit a shop. We do not run a shop or branch in Norwich, and we do not need to: you never have to travel, you are not committed to anything until a written offer is in front of you, and you are free to turn it down.
From an NR-postcode address, the sequence runs like this.
What decides your offer
Every parcel is opened at our Bristol office and each piece is handled on its own. Nothing is averaged across the parcel.
Weight. Each item is weighed on scales. Stones, steel springs, non-gold clasps and cores are not paid as gold. The written breakdown explains the payable metal weight for each item, rather than treating everything on the scales as precious metal.
Purity. Each item is tested with an XRF analyser, which reads the metals at the points tested without marking the item. A surface reading alone cannot establish the composition of a plated or filled piece. Hallmarks, construction and different components all need to be considered alongside the test.
The market on the day. Gold and silver are priced against the live precious-metal market at the time your parcel is assessed, not at the time you posted.
Condition and intact value. Broken is fine and does not reduce a metal offer. Where a piece is worth more intact (a named maker, a collectable coin, a locket with provenance) we tell you before testing, so you can choose.
Anything that is not gold or silver. Plated, rolled-gold and base-metal items are listed on the offer at nothing and returned to you free. We never quietly keep them.
Why we do not publish a per-gram price list. A single printed rate hides the things that change the figure: hollow versus solid, stones, mixed carats in one bag, a mark that does not match the metal. We would rather show you the weight, the tested purity and the figure for each item, in writing, and let you decide. Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market.
What you see before you decide. A written, itemised offer by WhatsApp or email: every item, its weight, its tested purity, and its figure. Accept and we aim to pay by bank transfer within one working hour. Decline and the whole parcel comes back by Royal Mail Special Delivery at our cost. No fee, no deduction, no questions.
You can ask as much as you like before anything is sent. Photos on WhatsApp give us enough to offer a rough estimate on your gold or silver, and we will tell you straight if something is not worth posting. Nothing moves until you say so.
Selling with GoldPaid is done entirely by post, anywhere in the UK. There is no shop to find and no pressure at a counter, because there is no counter.
What happens, from first message to payment
A photo and a question. Send photos of your gold or silver on WhatsApp. We reply with a rough estimate and answer whatever you want to know.
A prepaid label, on request. Ask for the label when you are ready. We send a free Royal Mail Special Delivery label, tracked and signed for, or a QR code for the Post Office counter.
You post it. Any padded envelope is fine, posted whenever you choose.
We assess and write it up. Weighing and an XRF assay produce a written, itemised offer for you to read at home, usually on the working day your parcel arrives.
Your decision. Accept for payment by Faster Payments, or decline for a free, tracked, signed-for return.
Your parcel is signed for on arrival and opened at our Bristol office, where each item is weighed and XRF-tested before the written offer is prepared.
How we value what you send
Every offer is built from measured facts: confirmed purity, accurate weight, and the live precious-metal market on the day we test your items, with our margin already inside the figure. You see each figure in a written breakdown before you decide anything. See how we value gold and XRF testing explained for the full method.
Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market. Your written offer applies the weight and purity we measure to the live precious-metal market, with our margin already inside the figure.
One parcel gets one written figure, itemised piece by piece. Your offer reflects the weight and purity we measure and the live precious-metal market on the day, with our margin already inside the figure, so nothing further is taken off. For coins, watches and signed or collectable pieces, send a photo on WhatsApp first and we will tell you how we would value them before you post anything.
Posting gold from an NR postcode
The NR postcode area covers Norwich and the districts around it. A parcel handed in at any Post Office counter inside that area joins the same Royal Mail Special Delivery pipeline; Royal Mail does not run a different track based on where you post from.
Check your branch’s opening hours on the Post Office branch finder, and keep the counter receipt: it carries the tracking number.
Getting it here safely
We email you a Royal Mail Special Delivery Guaranteed label, usually within 30 minutes between 8am and 9pm: tracked end to end and signed for. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post. Print the label at home, or ask for a QR code and the Post Office counter prints it for you. If your items are worth more, message us before posting and we split them across more than one prepaid label. There is more on postage and cover. If a parcel is lost on its way to us, the compensation claim goes to Royal Mail from you, the sender, using your Post Office receipt, and we give you our tracking records and help you make it. Lost parcels, step by step.
If you decide not to sell
There is never any obligation to accept. If the offer is not for you, simply decline, and we return everything free of charge by tracked, signed-for post, with no fee and no follow-up pressure. The full return process is on what happens if I decline the offer.
The written offer is dated and holds for a limited time, because metal prices move. If it lapses before you decide, we re-run it against the live precious-metal market on the day, at no charge. You can also accept part of a parcel and decline the rest, with no minimum and no penalty for splitting it.
How payment reaches you
Accept the offer and we aim to send the money by Faster Payments within one working hour of your acceptance, straight to the bank account you provide. There are no cheques and no strings.
What you see before you decide
GoldPaid makes no price-beating claims. You get the XRF reading, the weight and the figure for every piece in writing, and you decide at home.
Common questions
How long does it take from Norwich?
Royal Mail Special Delivery from Norwich normally reaches us the next working day. We assess, XRF-test and weigh your items on arrival, and the written offer usually follows by email on the working day they arrive. If you accept, we aim to pay by Faster Payments within one working hour of your acceptance.
Can I ask questions before I post anything?
That is the intended first step. Send a photo on WhatsApp, or call. We will talk you through the assay, the postal cover and what happens if you decide against the offer, all before anything is posted.
How is the Royal Mail cover arranged?
Every label is Royal Mail Special Delivery Guaranteed, tracked end to end and signed for on delivery. Your parcel travels on Royal Mail Special Delivery, and Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. For items you think may exceed that, contact us before posting and we will confirm the right option.
What happens if I do not accept the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee, no pressure and no obligation to accept.
How should I photograph my items before posting?
Lay each item flat on a plain surface in good daylight, then take one clear overall photo and a close-up of any hallmark or carat stamp. Photographing items next to a coin or a ruler helps show their size. From those photos we can usually read hallmarks, spot carat stamps and tell whether something looks solid or plated, which is enough for a rough estimate on WhatsApp.
Do I need to clean or polish my gold before sending it?
No. Please send items as they are. Value comes from the weight and purity of the precious metal, not the shine, and gentle wear, tarnish or small repairs make no difference to a postal valuation. There is no need to remove stones or dismantle anything either; set stones and non-gold parts are simply accounted for separately.
Not the question you had? The full GoldPaid FAQ covers the rest, from postal cover and ID checks to what happens if you decline the offer.
What we can check from your photos
Clear photos tell us a surprising amount before your gold or silver leaves the house. They are how we reach a sensible quick rough estimate, and how we flag anything worth knowing before you post.
Hallmarks and assay marks. A close photo of a hallmark usually shows two useful things: the mark of the assay office that tested the piece, and the fineness. Fineness is the purity number, and it tells us whether an item is 9, 18 or 22 carat gold, or sterling silver.
Carat and fineness stamps. Numbers such as 375, 750, 916 or 925 stamped on a clasp or band help confirm the metal before testing.
Approximate weight. A photo next to a coin or a ruler gives a rough sense of size and weight, which feeds the rough estimate.
Solid or plated. Wear at edges, a worn-through base metal, or marks like "GP", "rolled gold" or "EPNS" usually indicate plating rather than solid precious metal. We will tell you honestly if an item looks plated.
Stones and non-gold parts. Set stones, clasps, springs, watch movements and base-metal fittings are not precious metal, so we account for them separately. A photo helps us explain how they affect the figure.
A photo can only ever support an indicative figure. Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market. The firm offer is set only after an XRF assay confirms your specific items. The gold hallmark guide explains what the marks mean.
Please send us photos on WhatsApp, and we will help you. We give a rough estimate where possible and arrange postage with you after our conversation. Your final offer follows inspection.
Start with the easy bit: a clear photo of what you have on WhatsApp. Everything that follows, the label, the post, the assay, the offer, only happens because you have asked for it.
