You stay in control
Posting valuables should never feel like a leap of faith, so here it does not start as one. Ask your questions first and send photos of your gold or silver on WhatsApp for a no-charge quick indicative figure. Only when you are comfortable do you request a label.
This is a UK-wide postal service with no branches anywhere. Wherever you live, it works the same way: a free insured label in, a written offer back, and a free return if you decline.
Torquay in context, and what we tend to receive from here
Torquay has been one of the dominant English Riviera resort towns since the early Victorian period, with a long-established affluent retired demographic and a deep stock of inherited Edwardian and mid-twentieth-century gold and silver moving through probate, downsize and family-clearance routes across the wider TQ postcode.
Probate parcels from the older retired districts often include presentation silver and gold pocket watches with engraved inscriptions; we flag any piece whose engraving suggests collector interest above scrap on the written offer.
The process, step by step
- Get in touch and show us. A WhatsApp photo of your gold or silver is all we need to give you an honest quick indicative figure before anything is posted.
- Get your free label. We send a prepaid Royal Mail Special Delivery label, fully tracked. If you have no printer, a QR code for the counter does the same job.
- Send it at your own pace. Wrap it in any padded envelope and hand it in at a Post Office whenever it suits you.
- See the written offer. We weigh and XRF-assay every item, then send an itemised breakdown showing exactly how the figure was reached.
- Decide. Say yes and the money is sent by Faster Payments. Say no and your items come straight back, free and insured.
How the offer is worked out
Three things set the offer, and all three are measured rather than assumed: confirmed purity, accurate weight, and the live market rate on assessment day. You read every figure in a written, itemised breakdown before you commit to anything. See how we value gold for the detail.
A Torquay TQ-postcode parcel: from the English Riviera to the assay bench
Torquay and the wider English Riviera district use the Royal Mail TQ postcode area, from TQ1 in the town centre out through Babbacombe, St Marychurch, Wellswood and across to Cockington. Special Delivery handles any TQ postcode on the standard one-working-day route into our address.
TQ probate parcels often arrive with mixed contents — a worn 22ct chain folded inside an Edwardian pocket-watch case, a couple of single earrings, an inscribed silver presentation cup. Nothing about a mixed arrangement affects the assay; each piece is photographed in arrival layout, separated by carat at XRF, and weighed on a calibrated scale before the written offer is built.
The Post Office counter receipt carries the thirteen-character Royal Mail tracking reference that pins your parcel to the dated consignment. A phone photograph of the receipt at the counter is enough to close the chain on your side.
Postage and cover
Royal Mail Special Delivery cover may be available up to £2,500 depending on the postal method and cover level used. The label we send is Royal Mail Special Delivery Guaranteed: tracked end to end, signed for on delivery, and arranged with that compensation cover per parcel. If you believe your items are worth more, message us before posting and we will arrange the right approach, whether that is additional cover or splitting items across more than one parcel. Full detail is on postage and insurance, and is it safe to post gold? walks through posting valuables safely.
Declining, made simple
A quick message is all it takes to decline, and you do not need to give a reason. Your items are then returned free of charge on a tracked, insured service, with no fee and no pressure to reconsider. What happens if I decline the offer covers it fully.
The payment step
Acceptance triggers payment: a direct bank transfer by Faster Payments, to the account you give us. Nothing to bank and nothing to chase.
Built to be trusted, not just believed
- Owner-run, with a named founder accountable for the service
- Every item XRF-assayed, the result shown to you in writing
- Free insured postage both ways, so a valuation is genuinely no-obligation
- Honest about its limits, including when a specialist would suit you better
- No fabricated reviews and no invented numbers, anywhere on the site
Common questions
How long does a parcel from Torquay take to reach you?
Royal Mail Special Delivery from any TQ-postcode address normally reaches our address the next working morning. We weigh and XRF-assay your items the same day, and the written offer is emailed back to you within working hours of arrival.
Can I ask questions before I post anything?
Yes, and we recommend it. Message us on WhatsApp or call, ask anything about the items, the cover, the testing process, or the return route if you decline. Nothing has to be posted until you are satisfied with the answers.
How is the parcel cover arranged?
The label we send is Royal Mail Special Delivery Guaranteed, fully tracked and signed for, covered up to £2,500 as standard. If your items may exceed that figure, send a rough total weight beforehand and we will arrange the appropriate higher-cover level before any label is issued.
What happens if I do not accept the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee, no pressure and no obligation to accept. You keep the XRF certificate and written offer as a record of what your gold is worth.