Rough estimates where possible; your final offer follows inspection.
No obligation. Free tracked return if you decline. We aim to pay within one working hour of acceptance.
GoldPaid buys gold and silver from Torquay by post: no shop visit, no pressure. Ask your questions first on WhatsApp, send a photo of what you have, request a free tracked Royal Mail Special Delivery label only when you are ready, and decide only after you have seen a written offer back from us.
Send a photo on WhatsApp for a rough estimate where possible, or arrange to post your items for assessment. We confirm our purchase offer after inspection, and you decide whether to accept. Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market.
Free Special Delivery label, usually within 30 minutesPurity tested in-house by X-ray (XRF)
Checked against the sources listed on this page on .
Do I need to visit a shop in Torquay?No. GoldPaid serves customers in Torquay by post using a prepaid Royal Mail Special Delivery label. You do not need to visit a shop. The label arrives by email and you post your items from any UK Post Office.
Please send us photos on WhatsApp, and we will help you.
Send photos of your items and any hallmarks. We give a rough estimate where possible; your final offer follows inspection. You do not need to arrange postage to ask us a question.
We arrange postage with you after our conversation.
Before you post
The questions people ask before they send anything, answered here rather than at the end of the page.
Can I ask first?
Yes. WhatsApp a photo to 07944 014111, 8am to 9pm, every day, and we reply with an idea of what it is worth. Nothing is posted until you decide.
Is it safe to post?
Your parcel travels by Royal Mail Special Delivery, tracked and signed for. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post.
How is it tested?
Your parcel is signed for on arrival and opened at our Bristol office, where each item is weighed and tested with an XRF analyser, an X-ray test that reads the metal without marking it. Your written offer lists each piece with its weight, purity and figure.
What if I say no?
We return everything by Royal Mail Special Delivery at our cost. Saying no costs you nothing.
When am I paid?
Only if you accept the written offer. We aim for the money to reach your bank within 24 hours of posting. We use Royal Mail Special Delivery Guaranteed, test your items promptly on receipt, and aim to pay by Faster Payments within one working hour of your acceptance. The 24-hour target is an aim, not a guarantee: it depends on posting before the local cut-off, the applicable working-day delivery service, prompt acceptance, completed identity checks and bank processing.
How long does an offer last?
Each written offer is dated and holds for a limited time, because metal prices move. If it lapses, we re-run it at that day’s rate.
Who am I dealing with?
GOLDPAID LTD, registered in England and Wales, run by founder Rocco Clayfield. Our office is at Unit 217, Bristol Business Centre, 179 Whiteladies Road, Clifton, Bristol BS8 2AG. We are postal only, so there is no counter to visit. Before we pay, we ask every seller for a photo of their passport or driving licence.
Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market.
Torquay Museum, Kents Cavern and Exeter's closed office
Torquay Museum, the oldest in Devon, was founded in 1844 by the Torquay Natural History Society. Its geology, archaeology and natural science collections include the oldest fossil evidence of modern humans in north-west Europe, from Kents Cavern. The caves drew famous visitors; Haile Selassie was so impressed that he gave his guide, Leslie Powe, a gold sovereign.
Devon once had its own assay office in Exeter, which closed in 1883. For silver made or sold in the county before then, the Exeter office is one possible origin of its marks, and a piece bearing them was necessarily assayed before the office shut.
A sovereign given as a tip is a nice reminder that gold coins have long been used as a store of value you can carry. Coins can be of interest for their date and condition as well as their gold. If you are selling a mixture of coins and jewellery, list the coins separately and note the date on each where you can read it.
Start with a question, not a parcel
The first step is a conversation, not a commitment. Send a photo of your gold or silver on WhatsApp, or call, and you will get a rough estimate and a straight answer to anything you want to ask. You decide what happens next.
Because GoldPaid works entirely by post across the UK, you do all of this from home, in your own time. No shop, no queue, and nobody watching over your shoulder while you think.
Torquay in context, and how we handle what you send
Torquay has been one of the dominant English Riviera resort towns since the early Victorian period. Age is no barrier to a clean valuation. Every item is XRF-assayed and weighed on its own, and given its own line on the written offer, so nothing is averaged away into a single lump figure.
An engraved presentation piece is read before it is weighed. Anything carrying a name, a date or a maker’s mark is listed separately on the written offer, because an inscription can be worth more to a buyer than the silver is by weight.
Four moving parts, all visible
You ask, we steer. WhatsApp us photos of your gold or silver; you get a rough estimate and no pressure to go further.
We send the label. A free Royal Mail Special Delivery label arrives, tracked and signed for, with a QR-code option if you cannot print.
You post when ready. No countdown. Use whatever padded packaging you already have.
We test, you decide. We weigh and XRF-assay every item, then send you the written offer, usually on the working day your parcel arrives. Accept it for a Faster Payments transfer, or decline it for a free tracked return.
Your parcel is signed for on arrival and opened at our Bristol office, where each item is weighed and XRF-tested before the written offer is prepared.
What a photo tells us, and what it cannot
Before your gold or silver is posted, a few clear pictures let us give you a rough estimate and point out anything you should know.
From a good photo we can usually read the hallmark and the mark of the assay office that tested the piece. We can spot purity stamps such as 375, 750, 916 and 925, which stand for 9ct, 18ct and 22ct gold and for sterling silver. We can judge approximate size and weight against a coin or ruler, and tell whether an item looks solid or plated. Marks like "GP", "rolled gold" or "EPNS", or base metal showing through worn edges, usually mean plating. Set stones, clasps and non-gold fittings are not precious metal, so we explain separately how they affect the value.
Photos guide an indicative figure only. Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market. We confirm the firm offer after an XRF assay of your own items. See the gold hallmark guide and scrap gold value for more.
What the offer is built on
Every offer is measured: confirmed purity from an XRF assay, accurate weight, and the live precious-metal market on the day we test, with our margin already inside the figure. You read each figure in a written, itemised breakdown before you decide anything. For how the market moves and what it means for selling by post, see the gold price and selling by post and the silver price and selling by post.
Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market. Your written offer applies the weight and purity we measure to the live precious-metal market, with our margin already inside the figure. For scrap and broken items, scrap gold value explains how the figure is reached.
One parcel gets one written figure, itemised piece by piece. Your offer reflects the weight and purity we measure and the live precious-metal market on the day, with our margin already inside the figure, so nothing further is taken off. For coins, watches and signed or collectable pieces, send a photo on WhatsApp first and we will tell you how we would value them before you post anything.
A Torquay TQ-postcode parcel: from the English Riviera to the assay bench
Torquay and the wider English Riviera district use the Royal Mail TQ postcode area, from TQ1 in the town centre out through Babbacombe, St Marychurch, Wellswood and across to Cockington. Special Delivery handles any TQ postcode on the standard one-working-day route into our address.
A mixed parcel is no trouble, a worn chain, a pocket-watch case, a couple of single earrings and an inscribed cup can all travel together. Nothing about the arrangement affects the assay. Each piece is separated by carat at XRF and weighed on its own before the written offer is built.
The Post Office counter receipt carries the thirteen-character Royal Mail tracking reference that pins your parcel to the dated consignment. A phone photograph of the receipt at the counter is enough to close the chain on your side.
Postage and cover
Your parcel travels on Royal Mail Special Delivery Guaranteed: tracked end to end and signed for on delivery. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post. If your items may be worth more, message us first and we can split them across more than one prepaid label, each with its own tracking number, at no charge. Full detail is on postage and cover, and is it safe to post gold? walks through posting valuables safely. If a parcel is lost on its way to us, the compensation claim goes to Royal Mail from you, the sender, using your Post Office receipt, and we give you our tracking records and help you make it. Lost parcels, step by step.
Declining, made simple
A quick message is all it takes to decline, and you do not need to give a reason. Your items are then returned free of charge on a tracked, signed-for service, with no fee and no pressure to reconsider. What happens if I decline the offer covers it fully.
The written offer is dated and holds for a limited time, because metal prices move. If it lapses before you decide, we re-run it against the live precious-metal market on the day, at no charge. You can also accept part of a parcel and decline the rest, with no minimum and no penalty for splitting it.
The payment step
Acceptance starts payment: we aim to send a Faster Payments bank transfer within one working hour of your acceptance, to the account you give us. Nothing to bank and nothing to chase.
Who stands behind the offer
Owner-run, with founder Rocco Clayfield personally accountable for the service
Every item XRF-assayed, the result shown to you in writing
Free tracked postage both ways, so a valuation carries no obligation
Honest about its limits, including when a specialist would suit you better
No fabricated reviews and no invented numbers, anywhere on the site
What decides your offer
Every parcel is opened at our Bristol office and each piece is handled on its own. Nothing is averaged across the parcel.
Weight. Each item is weighed on scales. Stones, steel springs, non-gold clasps and cores are not paid as gold. The written breakdown explains the payable metal weight for each item, rather than treating everything on the scales as precious metal.
Purity. Each item is tested with an XRF analyser, which reads the metals at the points tested without marking the item. A surface reading alone cannot establish the composition of a plated or filled piece. Hallmarks, construction and different components all need to be considered alongside the test.
The market on the day. Gold and silver are priced against the live precious-metal market at the time your parcel is assessed, not at the time you posted.
Condition and intact value. Broken is fine and does not reduce a metal offer. Where a piece is worth more intact (a named maker, a collectable coin, a locket with provenance) we tell you before testing, so you can choose.
Anything that is not gold or silver. Plated, rolled-gold and base-metal items are listed on the offer at nothing and returned to you free. We never quietly keep them.
Why we do not publish a per-gram price list. A single printed rate hides the things that change the figure: hollow versus solid, stones, mixed carats in one bag, a mark that does not match the metal. We would rather show you the weight, the tested purity and the figure for each item, in writing, and let you decide. Final offers depend on inspection, item weight, purity, hallmarks, stones, non-gold components, condition and the live precious-metal market.
What you see before you decide. A written, itemised offer by WhatsApp or email: every item, its weight, its tested purity, and its figure. Accept and we aim to pay by bank transfer within one working hour. Decline and the whole parcel comes back by Royal Mail Special Delivery at our cost. No fee, no deduction, no questions.
How long does a parcel from Torquay take to reach you?
Royal Mail Special Delivery from any TQ-postcode address normally reaches our address the next working morning. We usually weigh and XRF-assay your items the same day, and the written offer is emailed back to you during working hours on the day it arrives.
Can I ask questions before I post anything?
Yes, and we recommend it. Message us on WhatsApp or call, ask anything about the items, the cover, the testing process, or the return route if you decline. Nothing has to be posted until you are satisfied with the answers.
How is the parcel cover arranged?
The label we send is Royal Mail Special Delivery Guaranteed, fully tracked and signed for. Royal Mail cover may be available up to £2,500 depending on the postal method and cover level used. GoldPaid can confirm the appropriate postal option before you post. If your items may be worth more than £2,500, send a rough total weight first and we can split them across more than one prepaid label at no charge.
What happens if I do not accept the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee, no pressure and no obligation to accept. You keep the written offer as a record.
How should I photograph my items before posting?
Lay each item flat on a plain surface in good daylight, then take one clear overall photo and a close-up of any hallmark or carat stamp. Photographing items next to a coin or a ruler helps show their size. From those photos we can usually read hallmarks, spot carat stamps and tell whether something looks solid or plated, which is enough for a rough estimate on WhatsApp.
Do I need to clean or polish my gold before sending it?
No. Please send items as they are. Value comes from the weight and purity of the precious metal, not the shine, and gentle wear, tarnish or small repairs make no difference to a postal valuation. There is no need to remove stones or dismantle anything either; set stones and non-gold parts are simply accounted for separately.
Not the question you had? The full GoldPaid FAQ covers the rest, from postal cover and ID checks to what happens if you decline the offer.
Please send us photos on WhatsApp, and we will help you. We give a rough estimate where possible and arrange postage with you after our conversation. Your final offer follows inspection.
Message us with a clear photo of your items on WhatsApp, or call. There is no obligation at any stage and the only commitment is your decision to accept a written offer once you have seen it. Free tracked return if you decline.
