Ask first. Post later, or not at all.
You can ask as much as you like before anything is sent. Photos on WhatsApp give us enough to offer a quick indicative figure on your gold or silver, and we will tell you straight if something is not worth posting. Nothing moves until you say so.
Selling with GoldPaid is done entirely by post, anywhere in the UK. There is no shop to find and no pressure at a counter, because there is no counter.
Exmouth in context, and what we tend to receive from here
Exmouth is the largest of the East-Devon coastal towns, sitting at the mouth of the Exe estuary inside the EX postcode area. The town has had a long resort and retirement economy since the Georgian period, and household jewellery boxes here often hold a mix of inherited Edwardian pieces and post-war family stock.
Edwardian and pre-war pieces sometimes have collector interest above their gold value; we flag any such item separately on the written offer so you can compare a specialist sale against the metal-content route.
What happens, from first message to payment
- A photo and a question. Send photos of your gold or silver on WhatsApp. We reply with a quick indicative figure and answer whatever you want to know.
- A prepaid label, on request. Ask for the label when you are ready and we send a free, tracked, signed-for Royal Mail Special Delivery one, or a QR code for the counter.
- You post it. Any padded envelope is fine, posted whenever you choose.
- We assess and write it up. Calibrated weighing plus an XRF assay produce a written, itemised offer for you to read at home.
- Your decision. Accept for payment by Faster Payments, or decline for a free, tracked, insured return.
How the offer is worked out
Three things set the offer, and all three are measured rather than assumed: confirmed purity, accurate weight, and the live market rate on assessment day. You read every figure in a written, itemised breakdown before you commit to anything. See how we value gold for the detail.
Posting from an Exmouth EX-postcode at the head of the Exe estuary
Exmouth uses the Royal Mail EX postcode area from EX8 in the town centre out through Littleham, Withycombe Raleigh, Brixington and across to Lympstone. Special Delivery handles any EX postcode on the standard next-working-day clock into our address.
EX-Exmouth parcels often combine inherited Edwardian and pre-war pieces with the more current household stock typical of a long-established resort-and-retirement town. Edwardian inherited pieces sometimes carry collector interest above their gold value; we flag any such item separately on the written offer.
Posted at a Exmouth counter, the parcel is on the standard next-working-day route into our facility. Keep a photo of the receipt: that tracking number is the only piece of paper that matters until we confirm arrival.
Postage and cover
Royal Mail Special Delivery cover may be available up to £2,500 depending on the postal method and cover level used. The label we send is Royal Mail Special Delivery Guaranteed: tracked end to end, signed for on delivery, and arranged with that compensation cover per parcel. If you believe your items are worth more, message us before posting and we will arrange the right approach, whether that is additional cover or splitting items across more than one parcel. Full detail is on postage and insurance, and is it safe to post gold? walks through posting valuables safely.
If the offer is not for you
Then nothing happens except a free return. We send your items back by tracked, insured post at our cost, with no fee for declining and no follow-up. A valuation is only worth having if you can turn it down freely, so you can. See what happens if I decline the offer.
The payment step
Acceptance triggers payment: a direct bank transfer by Faster Payments, to the account you give us. Nothing to bank and nothing to chase.
Built to be trusted, not just believed
- Owner-run, with a named founder accountable for the service
- Every item XRF-assayed, the result shown to you in writing
- Free insured postage both ways, so a valuation is genuinely no-obligation
- Honest about its limits, including when a specialist would suit you better
- No fabricated reviews and no invented numbers, anywhere on the site
Common questions
How long does a parcel from Exmouth take to reach you?
Royal Mail Special Delivery from any EX-postcode address normally reaches our address the next working morning. We weigh and XRF-assay your items the same day, and the written offer is emailed back to you within working hours of arrival.
Can I ask questions before I post anything?
Yes, and we recommend it. Message us on WhatsApp or call, ask anything about the items, the cover, the testing process, or the return route if you decline. Nothing has to be posted until you are satisfied with the answers.
How is the parcel cover arranged?
The label we send is Royal Mail Special Delivery Guaranteed, fully tracked and signed for, covered up to £2,500 as standard. If your items may exceed that figure, send a rough total weight beforehand and we will arrange the appropriate higher-cover level before any label is issued.
What happens if I do not accept the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee, no pressure and no obligation to accept. You keep the XRF certificate and written offer as a record of what your gold is worth.