Ask first. Post later, or not at all.
You can ask as much as you like before anything is sent. Photos on WhatsApp give us enough to offer a quick indicative figure on your gold or silver, and we will tell you straight if something is not worth posting. Nothing moves until you say so.
Selling with GoldPaid is done entirely by post, anywhere in the UK. There is no shop to find and no pressure at a counter, because there is no counter.
Penzance in context, and what we tend to receive from here
Penzance is the principal town of the western Cornish peninsula inside the TR postcode area, with a long history as a mining and fishing port now turned over largely to retirement, tourism and the arts. Household jewellery in private Penzance hands often combines inherited mining-and-fishing-trade family pieces with later twentieth-century stock from the resort-and-arts economy.
Older Cornish mining-and-fishing-household pieces sometimes arrive with the hallmarks rubbed thin by decades of daily wear; the XRF reads the metal directly, so a worn or partly-faded mark is not a barrier to a clean valuation.
What happens, from first message to payment
- A photo and a question. Send photos of your gold or silver on WhatsApp. We reply with a quick indicative figure and answer whatever you want to know.
- A prepaid label, on request. Ask for the label when you are ready and we send a free, tracked, signed-for Royal Mail Special Delivery one, or a QR code for the counter.
- You post it. Any padded envelope is fine, posted whenever you choose.
- We assess and write it up. Calibrated weighing plus an XRF assay produce a written, itemised offer for you to read at home.
- Your decision. Accept for payment by Faster Payments, or decline for a free, tracked, insured return.
How the offer is worked out
Three things set the offer, and all three are measured rather than assumed: confirmed purity, accurate weight, and the live market rate on assessment day. You read every figure in a written, itemised breakdown before you commit to anything. See how we value gold for the detail.
A Penzance TR-postcode parcel from the far west of Cornwall
Penzance and the western Cornish peninsula use the Royal Mail TR postcode area from TR18 in the town centre out through Newlyn, Mousehole, Marazion and across to Heamoor. Special Delivery handles any TR postcode on the standard one-working-day route into our address.
TR-Penzance parcels often arrive with mining-and-fishing-trade family pieces where the hallmarks have been worn thin by daily use across two or three generations. The XRF reading is taken on a cleaned surface of each piece and the carat is settled by direct measurement, so a faded or partly-rubbed mark is no obstacle to a fair valuation.
From a Penzance counter the parcel routes overnight via the South-West regional Mail Centre to our address. The counter receipt's thirteen-character tracking reference is the document that closes the chain on your side; a phone photograph at the counter is enough.
Getting it here safely
Royal Mail Special Delivery cover may be available up to £2,500 depending on the postal method and cover level used. We post you a Royal Mail Special Delivery Guaranteed label: tracked end to end, signed for, and arranged with that cover per parcel. If your items are worth more, the rule is simple, message us before posting and we will sort the right approach. There is more on postage and insurance.
Declining, made simple
A quick message is all it takes to decline, and you do not need to give a reason. Your items are then returned free of charge on a tracked, insured service, with no fee and no pressure to reconsider. What happens if I decline the offer covers it fully.
How payment reaches you
Accept the offer and the money is sent by Faster Payments straight to the bank account you provide. There are no cheques, no delays of that kind, and no strings.
The proof, not the promise
Anyone can say "best price". GoldPaid does not. Instead the process is laid bare: a measured XRF assay, calibrated weighing, the live market rate, and a written breakdown you read at home before you commit to anything. The reassurance here is structural, built into how the service works, rather than asserted in a slogan.
Common questions
How long does a parcel from Penzance take to reach you?
Royal Mail Special Delivery from any TR-postcode address normally reaches our address the next working morning. We weigh and XRF-assay your items the same day, and the written offer is emailed back to you within working hours of arrival.
Can I ask questions before I post anything?
Yes, and we recommend it. Message us on WhatsApp or call, ask anything about the items, the cover, the testing process, or the return route if you decline. Nothing has to be posted until you are satisfied with the answers.
How is the parcel cover arranged?
The label we send is Royal Mail Special Delivery Guaranteed, fully tracked and signed for, covered up to £2,500 as standard. If your items may exceed that figure, send a rough total weight beforehand and we will arrange the appropriate higher-cover level before any label is issued.
What happens if I do not accept the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee, no pressure and no obligation to accept. You keep the XRF certificate and written offer as a record of what your gold is worth.