A question costs nothing
Before you decide anything, send a few clear photos of your gold or silver on WhatsApp, or call. You will get an honest quick indicative figure and a straight answer about hallmarks, the postal cover, the XRF assay or the free return if you decline. None of it commits you to posting.
GoldPaid is a UK-wide postal gold and silver buying service with no branches. The flagship guide, selling gold by post in the UK, walks through how the whole thing works before you send a thing.
Totnes in context, and what we tend to receive from here
Totnes is a Norman-era South-Devon market town inside the TQ postcode area, with a long alternative-and-arts trade profile and a well-established antique and second-hand jewellery economy. Private household stock here often mixes inherited family pieces with hand-made and craft jewellery accumulated over the past forty years.
Hand-made and craft pieces without commercial hallmarks are XRF-tested directly; the carat is settled by measurement rather than by the absence of a maker stamp, so unmarked craft jewellery is welcome.
The process, step by step
- Get in touch and show us. A WhatsApp photo of your gold or silver is all we need to give you an honest quick indicative figure before anything is posted.
- Get your free label. We send a prepaid Royal Mail Special Delivery label, fully tracked. If you have no printer, a QR code for the counter does the same job.
- Send it at your own pace. Wrap it in any padded envelope and hand it in at a Post Office whenever it suits you.
- See the written offer. We weigh and XRF-assay every item, then send an itemised breakdown showing exactly how the figure was reached.
- Decide. Say yes and the money is sent by Faster Payments. Say no and your items come straight back, free and insured.
What we can check from your photos
Clear photos tell us a surprising amount before your gold or silver leaves the house. They are how we reach a sensible quick indicative figure, and how we flag anything worth knowing before you post.
- Hallmarks and assay marks. A close photo of a hallmark often shows the assay office mark and the fineness, which points to whether an item is 9, 18 or 22 carat gold, or sterling silver.
- Carat and fineness stamps. Numbers such as 375, 750, 916 or 925 stamped on a clasp or band help confirm the metal before testing.
- Approximate weight. A photo next to a coin or a ruler gives a rough sense of size and weight, which feeds the indicative figure.
- Solid or plated. Wear at edges, a worn-through base metal, or marks like "GP", "rolled gold" or "EPNS" usually indicate plating rather than solid precious metal. We will tell you honestly if an item looks plated.
- Stones and non-gold parts. Set stones, clasps, springs, watch movements and base-metal fittings are not precious metal and are accounted for separately, so a photo helps us explain how they affect the figure.
What the offer is built on
Three measured things set every offer: confirmed purity from an XRF assay, accurate weight on calibrated scales, and the live precious-metal rate on the day. You read each figure in a written, itemised breakdown before you decide anything. To see the rates that move the figure, check the gold price today and the silver price today.
Posting from a Totnes TQ-postcode in the South-Devon arts belt
Totnes uses the Royal Mail TQ postcode area from TQ9 in the town centre out through Bridgetown, Follaton, Berry Pomeroy and Dartington. Special Delivery handles any TQ postcode on the standard one-working-day clock into our address.
TQ-Totnes parcels frequently include hand-made and craft jewellery accumulated over the town's forty-year arts-trade economy. Hand-made pieces without commercial hallmarks are XRF-tested directly; the carat is settled by measurement rather than by the absence of a maker stamp, so unmarked craft silver and gold are welcome.
A Totnes drop-off enters the overnight mail stream the same evening. The tracking reference printed on your receipt is what we both use to confirm safe delivery. You keep the slip; we keep the system entry.
Postage, tracking and cover
Your parcel is insured up to £2,500 via Royal Mail Special Delivery. Every parcel uses Royal Mail Special Delivery Guaranteed, tracked from the counter to our door, signed for on arrival, and arranged with that compensation cover. For anything you think exceeds it, contact us first; we will arrange a suitable approach rather than leave a parcel underprotected. The detail sits on postage and insurance and is it safe to post gold?.
If the offer is not for you
Then nothing happens except a free return. We send your items back by tracked, insured post at our cost, with no fee for declining and no follow-up. A valuation is only worth having if you can turn it down freely, so you can. See what happens if I decline the offer.
Getting paid
Once you accept your written offer, payment is made by bank transfer using Faster Payments, directly to your account. No cheques to wait on, no conditions attached.
What backs the offer up
- XRF spectrometry on every item, not a counter estimate
- A written, itemised breakdown before you decide anything
- Free insured postage in, free tracked return out
- No countdowns, no pressure, no fabricated reviews
- An owner-run business with a named founder who answers honestly
Common questions
How long does a parcel from Totnes take to reach you?
Royal Mail Special Delivery from any TQ-postcode address normally reaches our address the next working morning. We weigh and XRF-assay your items the same day, and the written offer is emailed back to you within working hours of arrival.
Can I ask questions before I post anything?
Yes, and we recommend it. Message us on WhatsApp or call, ask anything about the items, the cover, the testing process, or the return route if you decline. Nothing has to be posted until you are satisfied with the answers.
How is the parcel cover arranged?
The label we send is Royal Mail Special Delivery Guaranteed, fully tracked and signed for. Your parcel is insured up to £2,500 via Royal Mail Special Delivery. If your items may exceed that figure, send a rough total weight beforehand and we will confirm the appropriate postal option before any label is issued.
What happens if I do not accept the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee, no pressure and no obligation to accept. You keep the XRF certificate and written offer as a record of what your gold is worth.
How should I photograph my items before posting?
Lay each item flat on a plain surface in good daylight, then take one clear overall photo and a close-up of any hallmark or carat stamp. Photographing items next to a coin or a ruler helps show their size. From those photos we can usually read hallmarks, spot carat stamps and tell whether something looks solid or plated, which is enough for a quick indicative figure on WhatsApp.
Do I need to clean or polish my gold before sending it?
No. Please send items as they are. Value comes from the weight and purity of the precious metal, not the shine, and gentle wear, tarnish or small repairs make no difference to a postal valuation. There is no need to remove stones or dismantle anything either; set stones and non-gold parts are simply accounted for separately.
Related pages
- Sell gold by post UK
- Sell scrap gold
- Sell gold & silver coins
- Sell silver
- Sell platinum
- Sell bullion
- Sell diamond jewellery
- Probate & inheritance
- Gold & silver calculator
- Sell gold in Torquay
- Sell gold in Paignton
- Sell gold in Newton Abbot
- Sell gold in Barnstaple
- Sell gold in Bideford
- All locations
- Gold price today, UK rates
- Silver price today, UK rates
- UK gold hallmark guide
- How we value gold