You stay in control
Posting valuables should never feel like a leap of faith, so here it does not start as one. Ask your questions first and send photos of your gold or silver on WhatsApp for a no-charge quick indicative figure. Only when you are comfortable do you request a label.
This is a UK-wide postal service with no branches anywhere. Wherever you live, it works the same way: a free insured label in, a written offer back, and a free return if you decline.
Totnes in context, and what we tend to receive from here
Totnes is a Norman-era South-Devon market town inside the TQ postcode area, with a long alternative-and-arts trade profile and a well-established antique and second-hand jewellery economy. Private household stock here often mixes inherited family pieces with hand-made and craft jewellery accumulated over the past forty years.
Hand-made and craft pieces without commercial hallmarks are XRF-tested directly; the carat is settled by measurement rather than by the absence of a maker stamp, so unmarked craft jewellery is welcome.
Four moving parts, all visible
- You ask, we steer. WhatsApp us photos of your gold or silver; you get an honest indicative figure and no pressure to go further.
- We send the label. A free Royal Mail Special Delivery label arrives, tracked and signed for, with a QR-code option if you cannot print.
- You post when ready. No countdown. Use whatever padded packaging you already have.
- We test, you decide. Items are weighed and XRF-assayed, the written offer is sent, and you either accept for a Faster Payments transfer or decline for a free insured return.
Valued on fact, not estimate
Your valuation rests on what can actually be measured: the purity an XRF assay confirms, the weight a calibrated scale records, and the live precious-metal rate at the time of assessment. It is all shown to you in writing first. XRF testing explained covers how the assay works.
Posting from a Totnes TQ-postcode in the South-Devon arts belt
Totnes uses the Royal Mail TQ postcode area from TQ9 in the town centre out through Bridgetown, Follaton, Berry Pomeroy and Dartington. Special Delivery handles any TQ postcode on the standard one-working-day clock into our address.
TQ-Totnes parcels frequently include hand-made and craft jewellery accumulated over the town's forty-year arts-trade economy. Hand-made pieces without commercial hallmarks are XRF-tested directly; the carat is settled by measurement rather than by the absence of a maker stamp, so unmarked craft silver and gold are welcome.
A Totnes drop-off enters the overnight mail stream the same evening. The tracking reference printed on your receipt is what we both use to confirm safe delivery. You keep the slip; we keep the system entry.
Postage, tracking and cover
Royal Mail Special Delivery cover may be available up to £2,500 depending on the postal method and cover level used. Every parcel uses Royal Mail Special Delivery Guaranteed, tracked from the counter to our door, signed for on arrival, and arranged with that compensation cover. For anything you think exceeds it, contact us first; we will arrange a suitable approach rather than leave a parcel underprotected. The detail sits on postage and insurance and is it safe to post gold?.
If the offer is not for you
Then nothing happens except a free return. We send your items back by tracked, insured post at our cost, with no fee for declining and no follow-up. A valuation is only worth having if you can turn it down freely, so you can. See what happens if I decline the offer.
Getting paid
Once you accept your written offer, payment is made by bank transfer using Faster Payments, directly to your account. No cheques to wait on, no conditions attached.
What backs the offer up
- XRF spectrometry on every item, not a counter estimate
- A written, itemised breakdown before you decide anything
- Free insured postage in, free tracked return out
- No countdowns, no pressure, no fabricated reviews
- An owner-run business with a named founder who answers honestly
Common questions
How long does a parcel from Totnes take to reach you?
Royal Mail Special Delivery from any TQ-postcode address normally reaches our address the next working morning. We weigh and XRF-assay your items the same day, and the written offer is emailed back to you within working hours of arrival.
Can I ask questions before I post anything?
Yes, and we recommend it. Message us on WhatsApp or call, ask anything about the items, the cover, the testing process, or the return route if you decline. Nothing has to be posted until you are satisfied with the answers.
How is the parcel cover arranged?
The label we send is Royal Mail Special Delivery Guaranteed, fully tracked and signed for, covered up to £2,500 as standard. If your items may exceed that figure, send a rough total weight beforehand and we will arrange the appropriate higher-cover level before any label is issued.
What happens if I do not accept the offer?
Your items are returned to you free of charge by tracked, signed-for Royal Mail Special Delivery. There is no fee, no pressure and no obligation to accept. You keep the XRF certificate and written offer as a record of what your gold is worth.